FREQUENTLY ASKED QUESTIONS

What gifts does Tazebelle offer?

We carefully select a variety of warm and thoughtful gifts, including home decorations, seasonal holiday gifts, creative DIY craft kits, decorative figurines, lifestyle accessories, and other heartfelt pieces. Product colours, sizes, materials, and designs may vary by season and inventory – please refer to the product page for current availability.

Where do you ship?

Currently, we ship to the United States, Canada, and Mexico. Orders with delivery addresses outside these countries cannot be completed at checkout.

How long does order processing take?

Most in-stock items are processed within 2–7 business days. DIY kits, personalised items, or made-to-order gifts may require additional time, which will be noted on the product page.

How long does delivery take?

Estimated transit times after dispatch are:

  • United States: 7–20 business days

  • Canada: 10–30 business days

  • Mexico: 20–30 business days

Please note that these estimates do not include processing time.

How much does shipping cost?

Orders of US$50 or more qualify for free shipping. For orders below US$50, standard shipping fees are:

  • United States: US$7.00

  • Canada: US$8.00

  • Mexico: US$12.00

How can I track my order?

Once your order is dispatched, we will send tracking information to the email address you provided. You can also log in to your customer account and view the "Orders" section for updates.

Why hasn't my tracking information updated?

It may take a few business days for tracking updates to appear after dispatch. If there is no change for an extended period, please contact us with your order number and we will look into it.

Will all items arrive in one package?

If you order multiple items, they may be shipped in separate parcels. You may receive more than one tracking number – this is normal.

Can I change or cancel my order after placing it?

If you need to modify the address or style, or cancel the order, please email us as soon as possible at support@tcbzl.com or tcbzl1@126.com with your order number. Once your order has entered processing, production, or shipping, we cannot guarantee that changes or cancellations can be made – the order will then be sent out as usual.

Can I return a product?

Eligible products may be returned within 30 days of delivery. Before returning any item, please contact us first. Detailed conditions and exclusions are explained in our Returns, Refunds and Cancellation Policy.

What if my product arrives damaged or incorrect?

Please contact us promptly with your order number, a description of the issue, and clear photos or videos of the product, packaging, and shipping label. After review, we will provide an appropriate solution.

Can personalised products be returned?

Personalised, custom-made, or made-to-order gifts are generally not eligible for returns due to a change of mind. However, this does not affect your rights if the item arrives damaged, defective, incorrectly produced, or materially different from what you confirmed.

Will I have to pay customs duties?

Orders shipped to Canada or Mexico may be subject to customs duties, taxes, brokerage fees, or other charges imposed by the destination country. Unless stated otherwise at checkout, these charges are the customer's responsibility.

What if I entered the wrong address?

Please contact us immediately. Once your order has entered processing or has been dispatched, we cannot guarantee that we can change the address, so please double-check your details when placing the order.

How can I contact Tazebelle?

You can contact our customer service team at support@tcbzl.com or tcbzl1@126.com.

Our store website is https://tcbzl.com.

We look forward to hearing from you – and we'll do everything we can to make sure your Tazebelle experience feels as warm and caring as the presents we help you share. 🎁

Tazebelle is operated by Guangzhou Ouya Supply Chain Management Co., Ltd., which is responsible for the operation of the online store https://tcbzl.com, order processing, customer service, and related ecommerce activities.