CONTACT US

Thank you for visiting Tazebelle – we're delighted to have you here.

Whether you have a question about a product, need help with an order, or want to check on delivery or returns, our customer support team is here to help. We truly care about every person who shops with us, and we'll do our best to make sure your experience feels personal and thoughtful – just like the gifts we offer.

What to Include in Your Message

To help us respond quickly and accurately, please include as much of the following as possible:

• Your order number (if you have one);
• The email address you used when placing the order;
• The name or web address of the product you're asking about;
• A clear description of your question or concern; and
• Relevant photos or videos if an item arrived damaged, defective, incorrect, or incomplete.

How to Reach Us

📧 Customer Service Emails:
support@tcbzl.com
tcbzl1@126.com

🌐 Store Website:
https://tcbzl.com

We check messages regularly on business days and will reply as soon as we can. While we can't promise an instant response, we promise a thoughtful one.

For urgent order-related matters, please clearly explain the issue in your message – we'll prioritise the review of time-sensitive requests wherever possible.

A Note About Returns

Before sending anything back to us, please always contact us first. We'll give you the correct return address and step-by-step instructions. Please do not use the registered business address or any address printed on the original package – unless we specifically tell you to. Sending items to the wrong place may cause delays or loss, and we'd hate for that to happen to your gift.

We look forward to hearing from you – and we'll do everything we can to make sure your Tazebelle experience feels as warm and caring as the presents we help you share. 🎁

Company Information

Brand:
Tazebelle

Website:
https://tcbzl.com

Store Operator:
Guangzhou Ouya Supply Chain Management Co., Ltd.

Legal Entity:
Guangzhou Ouya Supply Chain Management Co., Ltd.

Unified Social Credit Code:
91440101MA5CT62B4B

Registered Address:
Room 2507, Building B1 (self-designated), Nansha Wanda Plaza, No. 7 Shuangshan Avenue, Nansha District, Guangzhou (Multiple-use address 4, office only) China

Customer Service Email:
support@tcbzl.com
tcbzl1@126.com

Tazebelle is operated by Guangzhou Ouya Supply Chain Management Co., Ltd., which is responsible for the operation of the online store https://tcbzl.com, order processing, customer service, and related ecommerce activities.