Refund Policy
Effective Date: June 6, 2026
Company: Guangzhou Ouya Supply Chain Management Co., Ltd.
Brand: Tazebelle
Website: tcbzl.com
This Refund Policy is provided by Guangzhou Ouya Supply Chain Management Co., Ltd., the legal entity operating the brand Tazebelle and the website tcbzl.com.
Returns, cancellations, and exchanges are governed by our separate Returns and Cancellation Policy. This Refund Policy explains how approved refunds are issued after a cancellation, return, exchange, or refund request has been reviewed.
1. Refund Eligibility
A refund may be approved after we receive and inspect an authorized return, where a return is required. In some situations, we may resolve the issue without requiring the original product to be returned. Do not assume that a return is unnecessary unless our customer service team confirms this in writing.
Authorization of a return does not guarantee a refund. The returned product must still be received and inspected unless we confirm in writing that a return is not required.
Refunds may be available for eligible products that are damaged, defective, incorrect, incomplete, or materially different from the order confirmed by the customer, subject to review and applicable law.
2. Refund Amount
An approved refund for an eligible returned product will cover the purchase price actually paid for that product, after applying any discounts or promotions used for the order.
For an approved change-of-mind return:
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The eligible product’s purchase price will be refunded;
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Original shipping charges are not refundable;
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Return shipping is the customer’s responsibility; and
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No restocking fee will be charged.
When a refund results from our confirmed error, including a damaged, defective, incorrect, or incomplete product:
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The affected product’s eligible purchase price will be refunded if a refund is selected;
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The applicable original shipping charge will be refunded where appropriate; and
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Authorized return shipping costs will be covered or reimbursed.
Any sales tax collected and legally refundable in connection with the returned product will be handled according to applicable tax and payment requirements.
3. Original Shipping Fees
Original shipping charges are not refundable for approved change-of-mind returns unless otherwise required by law.
When a refund results from our confirmed error, including a damaged, defective, incorrect, or incomplete product, the applicable original shipping charge will be refunded where appropriate.
4. Return Shipping Reimbursement
For an approved change-of-mind return, the customer is responsible for return shipping costs.
For a confirmed damaged, defective, incorrect, or incomplete product, we will provide applicable instructions and cover the authorized replacement or return shipping costs.
If we instruct you to purchase return postage for a merchant-responsible return, please retain the receipt. We will reimburse the approved reasonable cost after receiving the requested documentation.
Tazebelle does not charge a restocking fee.
5. Taxes, Duties, and Third-Party Charges
Any sales tax collected and legally refundable in connection with the returned product will be handled according to applicable tax and payment requirements.
Customs duties, import taxes, brokerage fees, and other amounts paid directly to customs authorities, carriers, or other third parties generally cannot be refunded by Tazebelle.
6. Refund Method
Approved refunds will normally be issued to the original payment method.
We generally cannot issue a refund to a different card, bank account, or payment method. If the original payment method is no longer available, the payment provider’s applicable procedures will apply.
7. Refund Processing Time
Approved refunds will normally be issued to the original payment method within 5–10 business days after approval.
Your bank, card issuer, or payment provider may require additional time to display the refund after we issue it.
8. Return Inspection
After an authorized return arrives, we will inspect the product and notify you whether the refund has been approved.
The inspection may consider:
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Whether the correct product was returned;
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The product’s condition;
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Whether it shows signs of use, assembly, completion, alteration, or damage;
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Whether original components and accessories are included;
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The stated reason for return; and
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Whether the return followed the authorized instructions.
If additional information is reasonably required, we may contact you before making a final decision.
9. Late or Missing Refunds
If an approved refund has not appeared after the expected processing period:
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Review the original payment account;
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Contact your bank, card issuer, or payment provider;
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Allow for any additional institutional processing time; and
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Contact us if you still require assistance.
Please include your order number and any refund confirmation previously provided.
10. Incorrect Addresses and Undeliverable Orders
Customers are responsible for providing complete and accurate delivery information.
If a parcel is returned or cannot be delivered because of an incorrect or incomplete address, refusal by the recipient, failure to collect the parcel, repeated unsuccessful delivery attempts, failure to pay applicable customs charges, or another reason attributable to the customer:
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Refund eligibility will be assessed after the parcel is returned and inspected;
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Applicable return shipping, customs, and handling costs may be deducted from an eligible refund where permitted by law;
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Original shipping charges will not normally be refunded; and
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If redelivery is requested, the customer will be responsible for the applicable redelivery shipping charge.
These conditions do not apply when nondelivery resulted from our confirmed error or the carrier’s confirmed error.
11. Contact and Company Information
For cancellation, return, exchange, or refund assistance, contact both customer service email addresses:
support@tcbzl.com
tcbzl1@126.com
Please include your order number and the email address used during checkout.
Customer Service Hours:
Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.
Contact Phone:
+86 134-3422-5932
Company Information
Brand: Tazebelle
Website: tcbzl.com
Legal Entity: Guangzhou Ouya Supply Chain Management Co., Ltd.
Store Operator: Guangzhou Ouya Supply Chain Management Co., Ltd.
Unified Social Credit Code: 91440101MA5CT62B4B
Registered Address: Room 2507, Building B1 (self-designated), Nansha Wanda Plaza, No. 7 Shuangshan Avenue, Nansha District, Guangzhou, Guangdong 511458, China
Return requests should not be sent to the registered address without prior approval from our team. Please contact us before shipping anything so we can provide the current return warehouse address. If the phone is busy, use email or the store backend. We aim to respond promptly.
Current return warehouse address:
Attn: Returns Dept / RMA: TX-77K-3
Warehouse: Lone Star Fulfillment Returns Center – Dock 12
6920 Trinity Grove Dr, Bldg C
Dallas, TX 75227-3184
United States
Tazebelle is run by Guangzhou Ouya Supply Chain Management Co., Ltd., the entity responsible for tcbzl.com, order handling, customer support, and related ecommerce operations.