Returns and Cancellation Policy

Effective Date: June 6, 2026

Company: Guangzhou Ouya Supply Chain Management Co., Ltd.
Brand: Tazebelle
Website: tcbzl.com

This Returns and Cancellation Policy is provided by Guangzhou Ouya Supply Chain Management Co., Ltd., the legal entity operating the brand Tazebelle and the website tcbzl.com.

Approved refunds are processed under our separate Refund Policy. Please review the Refund Policy for refund eligibility, amount, method, and timing.

1. Order Cancellations and Changes

To request an order cancellation or change, please contact us as soon as possible at:

support@tcbzl.com
tcbzl1@126.com

Please include your order number and clearly describe the requested change.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing, production, or shipment, we cannot guarantee that it can be changed or canceled.

Personalized, customized, or made-to-order products may enter preparation or production shortly after confirmation. Please review product selections, quantities, customization details, billing information, and delivery information before placing an order.

If an order is successfully canceled before fulfillment, the applicable amount will normally be refunded to the original payment method.

2. Return Request Period

You may request a return for an eligible product within 30 days after delivery.

A return request is not automatically approved. Please contact us before sending any product and wait for written authorization, return instructions, and the applicable return address.

Products sent without prior authorization may be refused or may delay or prevent the return and refund process.

3. Eligibility for Change-of-Mind Returns

To qualify for an approved change-of-mind return, a product must generally:

  • Be unused and undamaged;

  • Not have been completed, assembled, altered, or modified;

  • Be returned in its original packaging where reasonably possible;

  • Include all original parts, components, accessories, instructions, and promotional items; and

  • Be accompanied by valid proof of purchase.

We may reduce or refuse a refund if a returned product shows signs of use, damage, alteration, incomplete contents, improper assembly, or handling beyond what is reasonably necessary to inspect it, except where the condition resulted from our error or where applicable law provides otherwise.

4. Personalized, Customized, and Made-to-Order Products

Personalized, customized, or made-to-order products are generally not eligible for return because of:

  • A change of mind;

  • An incorrect option or personalization detail selected by the customer; or

  • Dissatisfaction unrelated to a product fault or order discrepancy.

This restriction does not apply when a product arrives damaged, defective, incorrectly produced, incomplete, or materially different from the order confirmed by the customer.

5. Damaged, Defective, Incorrect, or Incomplete Products

If an order arrives damaged, defective, incorrect, incomplete, or materially different from what you ordered, please contact us promptly and provide:

  • Your order number;

  • A clear description of the issue;

  • Photographs or videos showing the product and the problem;

  • Photographs of the shipping label and outer packaging where relevant; and

  • Confirmation of your delivery address.

Please do not discard the affected product or packaging while your request is under review unless our customer service team instructs you otherwise.

After reviewing the information, we will provide an appropriate remedy. Depending on the circumstances, product availability, and applicable law, this may include:

  • Sending a missing part or item;

  • Providing a replacement;

  • Arranging an exchange; or

  • Issuing a refund for the affected product.

If the issue is confirmed to have resulted from our error or our fulfillment partner’s error, we will cover the authorized replacement or return shipping costs.

In some situations, we may resolve the issue without requiring the original product to be returned. Do not assume that a return is unnecessary unless our customer service team confirms this in writing.

6. Return Shipping Costs

For an approved change-of-mind return, the customer is responsible for return shipping costs.

For a confirmed damaged, defective, incorrect, or incomplete product, we will provide applicable instructions and cover the authorized replacement or return shipping costs.

If we instruct you to purchase return postage for a merchant-responsible return, please retain the receipt. We will reimburse the approved reasonable cost after receiving the requested documentation.

Tazebelle does not charge a restocking fee.

For customer-paid returns, we recommend using a trackable shipping service. We are not responsible for a return that is lost or damaged before reaching the authorized return location, except where applicable law provides otherwise.

Please do not send a return using cash-on-delivery or another service that requires us to pay an unauthorized amount when the parcel arrives.

7. Return Authorization and Return Address

Always contact us before returning a product.

The appropriate return location may vary depending on the product, order, and customer location. After your return request is reviewed and approved, we will provide the applicable return address and instructions by email.

Our registered business address is not the default product return address. Do not return a product to the registered address or to an address printed on the original parcel unless our customer service team specifically instructs you to do so.

Products sent to an unauthorized or incorrect address may be refused, delayed, lost, or returned to the sender.

Authorization of a return does not guarantee a refund. The returned product must still be received and inspected unless we confirm in writing that a return is not required.

Current return warehouse address:

Attn: Returns Dept / RMA: TX-77K-3
Warehouse: Lone Star Fulfillment Returns Center – Dock 12
6920 Trinity Grove Dr, Bldg C
Dallas, TX 75227-3184
United States

8. Exchanges

Exchanges are subject to product availability.

For an ordinary change-of-mind exchange, the original product must be returned and inspected before a replacement is processed. The customer is responsible for the applicable return shipping and new shipping costs.

For a confirmed damaged, defective, incorrect, or incomplete product, we will provide an appropriate remedy and cover authorized exchange-related shipping costs. Depending on the circumstances, we may not require the original product to be returned; our customer service team will confirm this in writing.

If the requested replacement is unavailable, we may issue an eligible refund and invite you to place a new order.

9. Return Inspection

After an authorized return arrives, we will inspect the product and notify you whether the refund has been approved.

The inspection may consider:

  • Whether the correct product was returned;

  • The product’s condition;

  • Whether it shows signs of use, assembly, completion, alteration, or damage;

  • Whether original components and accessories are included;

  • The stated reason for return; and

  • Whether the return followed the authorized instructions.

If additional information is reasonably required, we may contact you before making a final decision.

10. Incorrect Addresses and Undeliverable Orders

Customers are responsible for providing complete and accurate delivery information.

If a parcel is returned or cannot be delivered because of:

  • An incorrect or incomplete address;

  • Refusal by the recipient;

  • Failure to collect the parcel;

  • Repeated unsuccessful delivery attempts;

  • Failure to pay applicable customs charges; or

  • Another reason attributable to the customer,

the following conditions apply:

  • Refund eligibility will be assessed after the parcel is returned and inspected;

  • Applicable return shipping, customs, and handling costs may be deducted from an eligible refund where permitted by law;

  • Original shipping charges will not normally be refunded; and

  • If redelivery is requested, the customer will be responsible for the applicable redelivery shipping charge.

These conditions do not apply when nondelivery resulted from our confirmed error or the carrier’s confirmed error.

11. Refund Reference

Approved refunds are processed under our Refund Policy. Please review the Refund Policy for refund eligibility, amount, method, and timing.

12. Contact and Company Information

For cancellation, return, exchange, or refund assistance, contact both customer service email addresses:

support@tcbzl.com
tcbzl1@126.com

Please include your order number and the email address used during checkout.

Customer Service Hours:
Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.

Contact Phone:
+86 134-3422-5932

Company Information

Brand: Tazebelle
Website: tcbzl.com
Legal Entity: Guangzhou Ouya Supply Chain Management Co., Ltd.
Store Operator: Guangzhou Ouya Supply Chain Management Co., Ltd.
Unified Social Credit Code: 91440101MA5CT62B4B
Registered Address: Room 2507, Building B1 (self-designated), Nansha Wanda Plaza, No. 7 Shuangshan Avenue, Nansha District, Guangzhou, Guangdong 511458, China

Return requests should not be sent to the registered address without prior approval from our team. Please contact us before shipping anything so we can provide the current return warehouse address. If the phone is busy, use email or the store backend. We aim to respond promptly.

Current return warehouse address:

Attn: Returns Dept / RMA: TX-77K-3
Warehouse: Lone Star Fulfillment Returns Center – Dock 12
6920 Trinity Grove Dr, Bldg C
Dallas, TX 75227-3184
United States

Tazebelle is run by Guangzhou Ouya Supply Chain Management Co., Ltd., the entity responsible for tcbzl.com, order handling, customer support, and related ecommerce operations.