We genuinely want you to love every item you receive from AdornLumi. Whether it's a cozy throw for your sofa, a decorative piece for your garden, or a thoughtful gift for someone special – we put care into every product we offer, and we hope it brings you joy.
But we also understand that sometimes things don't work out. Maybe the colour isn't quite what you expected, the size doesn't fit your space, or you simply changed your mind. That's okay – we're here to help.
This policy explains how returns and refunds work at AdornLumi. We've kept it simple and fair, because we believe shopping should be worry‑free.
Effective Date: June 19, 2026
Before you return anything – please contact us first
If you're thinking about returning an item, please reach out to us before sending anything back. We'll need to understand your situation, authorise the return, and provide you with the correct return address within 1–2 business days.
Email us at: service@adornlumi.com
When you write to us, please include:
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Your order number
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The email address you used when placing the order
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A clear explanation of why you'd like to return the item
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Photos showing the issue (if it's damaged, defective, or incorrect)
We review every request personally and will respond as quickly as we can – usually within 1–2 business days.
Please don't send returns without contacting us first. If you do, we may not receive your package, and we won't be able to process a refund.
Return eligibility
To qualify for a return, items must meet the following conditions:
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They must be in new, unused condition
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They must include all original packaging and accessories
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They must be returned within 30 days of delivery
Return shipping costs
Unless the return is due to our error – such as a defective, damaged, or incorrect item – the customer is responsible for return shipping costs.
We recommend using a trackable shipping method for your return. We can't be responsible for packages that are lost or damaged on their way back to us.
Original shipping charges are generally non‑refundable, except in cases where we made a mistake with your order.
Damaged, defective, or incorrect items
We're truly sorry if something arrives damaged, defective, or not what you ordered. Please contact us immediately at service@adornlumi.com with:
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Your order number
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A description of the issue
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Clear photos showing the problem
We'll review your case and make it right – whether that means a replacement, a refund, or another solution that works for you.
Refund processing
Once we receive and inspect your returned item, we'll process your refund as quickly as possible. Here's what to expect:
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Refunds are usually processed within 5–7 working days of receiving your return
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You'll receive a confirmation email once the refund has been issued
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Please allow up to 7–10 working days for the refund to appear in your account (depending on your bank or payment provider)
Refunds are issued to the original payment method used for the purchase.
Order Cancellations and Changes
If you need to cancel your order or change the shipping address, please contact us at service@adornlumi.com as soon as possible.
Cancellation or address-change requests submitted within 6 hours of purchase will be honored provided that the order has not shipped. If a cancellation is approved, we will issue a full refund to the original payment method.
After the 6-hour window, cancellation or modification requests are not guaranteed, particularly if the order has already entered processing. Orders that have shipped cannot be cancelled or redirected and will be subject to our Returns and Refund Policy.
Customers are responsible for providing a complete and accurate shipping address at checkout. AdornLumi is not responsible for delivery problems caused by incorrect or incomplete address information provided by the customer.
A few extra notes
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Promotional items included with your purchase must be returned as well – otherwise, their retail value may be deducted from your refund.
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Personalised or custom‑made items may not be eligible for return unless they arrive damaged or defective. Please check the product page for details before ordering.
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If you have any questions about the returns process, don't hesitate to reach out – we're here to help.
Our registered address
AdornLumi is a brand dedicated to enhancing indoor and outdoor living spaces with thoughtfully curated home décor, lifestyle products, and decorative accents. The store website is www.adornlumi.com, and customer service can be reached at service@adornlumi.com. The business registration number is 91350521MA8T7ELK1Y.
AdornLumi is operated by Quanzhou Shengnanda Trading Co., Ltd., which manages all aspects of the online store, including order processing, customer service, and related e-commerce activities. The registered business address is No. 92 Luzhuxia, Henghai Village, Dongqiao Town, Hui'an County, Fujian Province, China.
Please note that this registered address is for legal correspondence only and is not a return address. If you need to return an item, please contact our customer service team first to obtain return authorisation and the correct shipping address.
We're here for you
We know that returning an item can feel like a hassle – but we promise to make it as smooth and straightforward as we can. Your satisfaction matters to us, and we'll do everything in our power to ensure you're happy with your AdornLumi experience.
If you have any questions, concerns, or just want to chat about your order – we're always just an email away.
Contact us: service@adornlumi.com