SHIPPING POLICY

Hello and thank you for choosing AdornLumi. We know that waiting for something special to arrive – whether it's a cozy addition to your living room, a statement piece for your garden, or a little treat for yourself – is part of the excitement. And we want that experience to be as smooth and enjoyable as possible.

This page explains everything you need to know about how we ship your orders. We've kept it clear and straightforward – no fine print, no hidden surprises. Just honest information to help you shop with confidence.

Effective Date: June 19, 2026

Where our products come from

AdornLumi works with trusted makers and suppliers from around the world to bring you high‑quality outdoor and indoor lifestyle products at accessible prices. Our items are thoughtfully sourced from various regions, and we partner with reliable carriers across North America, Europe, and Asia – including USPS, Canada Post, and others – to ensure your order reaches you safely and on time.

Placing your order – what happens next

Once you've completed your purchase on www.adornlumi.com, here's what you can expect:

• You'll receive an order confirmation email within a few hours, containing your order number and details.

• After we've processed your order and handed it over to the carrier, we'll send you a shipping confirmation with a tracking number so you can follow your package's journey.

If you haven't received the order confirmation within 6 hours of placing your order, please check your spam folder – and if it's still not there, just email us at service@adornlumi.com. We'll look into it right away.

Processing time – how long before it ships?

We know you're excited to receive your items, so we work hard to get them ready as quickly as possible. Most orders are processed within 48 hours of purchase. Once your order is shipped, you'll receive a tracking number, which usually becomes active on the carrier's system within 1–2 working days.

Please double‑check your payment and address details at checkout – if something is incorrect or incomplete, it may cause a delay. We want to avoid that as much as you do.

Estimated delivery times

Because we ship internationally, delivery times vary depending on your location. Below is a general guide – please keep in mind that these are estimates, not guarantees. Customs processing, holidays, and weather can all affect how long a package takes to arrive.

Sometimes things don't go exactly to plan. Delays can happen due to circumstances outside our control, such as:

• Postal strikes or labour disputes

• Extreme weather conditions

• Peak holiday seasons

• Oversized or bulky items

• Carrier errors or delays

If any of these affect your order, we promise to keep you informed with everything we know. We're on your side, and we'll do our best to help.

Our shipping promise

We want you to feel completely secure when you shop with us. Here's our commitment:

If your order has not been delivered within 30 calendar days after the shipment date shown in your shipping confirmation, we will refund any shipping fee paid to your original payment method. If the order qualified for free shipping, we will instead refund 30% of the order subtotal, excluding taxes and duties, to your original payment method.

If tracking confirms that the order has been lost or remains undelivered within 60 calendar days after the shipment date due to carrier or fulfilment delays, we will refund the remaining balance so that the total refunds issued equal 100% of the amount paid to AdornLumi for the affected order. Any refund previously issued under the 30-day delay policy will count toward this total.

These protections do not apply when delivery fails because the customer provided an incorrect or incomplete address, refused the delivery, or caused repeated unsuccessful delivery attempts.

That's our way of saying we truly stand behind every order.

Customs, duties, and taxes

For international orders, please be aware that your country's customs authority may charge import duties, taxes, or fees. These are not included in our product prices or shipping charges, and they're your responsibility. We recommend checking with your local customs office before ordering if you're unsure about potential charges.

A note: On rare occasions, shipments to certain countries can take 4–6 weeks or even longer – particularly for locations with slower customs processing. We're not responsible for delays caused by destination customs clearance, but we'll always support you as much as we can.

Please double‑check your address

Your address is the only way we know where to send your order, so please take a moment to review it before you click "submit." Once an order is in processing or has already shipped, we cannot guarantee that we can change the address.

If your package is sent to an incorrect address that you provided, we can't be held responsible. In some cases, we may be able to offer a refund or exchange if the package is returned to us – but we'll need to wait and see if it comes back.

If your order arrives in your country but:

• You refuse to accept the package, or

• Delivery attempts fail repeatedly,

we reserve the right to abandon the shipment, and we won't be able to issue a refund in those circumstances.

Our shipping carriers

We partner with trusted, well‑established carriers to deliver your items safely and promptly. If you need to contact a carrier directly about your delivery, here's how:

A final word

We're here to make your shopping experience as warm and worry‑free as possible. If you ever have a question about your order's shipping status – or anything else – please don't hesitate to reach out to us at service@adornlumi.com. We're real people, and we genuinely care.

AdornLumi is a brand dedicated to enhancing indoor and outdoor living spaces with thoughtfully curated home décor, lifestyle products, and decorative accents.
The store website is www.adornlumi.com, and customer service can be reached at service@adornlumi.com.
The business registration number is 91350521MA8T7ELK1Y.

AdornLumi is operated by Quanzhou Shengnanda Trading Co., Ltd., which manages all aspects of the online store, including order processing, customer service, and related e-commerce activities. The registered business address is No. 92 Luzhuxia, Henghai Village, Dongqiao Town, Hui'an County, Fujian Province, China.

Please note that this registered address is for legal correspondence only and is not a return address. If you need to return an item, please contact our customer service team first to obtain return authorisation and the correct shipping address.

Thank you for being part of the AdornLumi family. We can't wait for you to receive your order and brighten up your space.