RETURNS, REFUNDS AND CANCELLATION POLICY

Effective Date: August 18, 2026

Thank you for shopping at Tazebelle. We want every gift you choose to bring warmth and joy to the person you're giving it to. But if you ever need to cancel an order, return an item, or request a refund, we're here to make the process as clear, fair, and straightforward as possible.

1. Order Cancellations and Changes

If you need to cancel or modify an order, please contact us as soon as possible at support@tcbzl.com or tcbzl1@126.comwith your order number and the change you'd like to make.

We'll do our best to help, but once your order has entered processing, production, or shipping, we cannot guarantee that changes or cancellations can be made. Personalised or made-to-order items often go into production quickly after confirmation, so timely changes may not be possible.

2. Return Period

You may request a return within 30 days of delivery for eligible items.

Please contact us before sending anything back. Unauthorised returns may be refused or may delay the refund process.

3. Return Eligibility

For change-of-mind returns, the item must:

  • Be unused, unworn, unwashed, and undamaged;

  • Be in its original packaging (where reasonably possible);

  • Include all original parts, accessories, manuals, and promotional items; and

  • Be accompanied by valid proof of purchase.

We may refuse a return if the item shows signs of use, damage, alteration, improper assembly, or incomplete packaging not caused by us.

4. Non-Returnable Items

Unless the item is damaged, defective, incorrect, or otherwise covered by applicable law, we generally cannot accept change-of-mind returns for:

  • Personalised or custom-made gifts;

  • Made-to-order items;

  • Products altered or assembled by the customer;

  • Clearance or final-sale items clearly marked before purchase;

  • Gift cards; and

  • Products that cannot be returned for health, hygiene, or safety reasons after opening (e.g., underwear, swimwear). This restriction is clearly stated on the respective product page.

5. Damaged, Defective, Incorrect, or Incomplete Items

If your order arrives damaged, defective, incorrect, or incomplete, please contact us promptly with:

  • Your order number;

  • A clear description of the issue;

  • Photos or videos showing the item and the problem;

  • Photos of the shipping label and outer packaging (if relevant); and

  • Confirmation of your delivery address.

After reviewing your submission, we will, at your choice, send a replacement, offer an exchange, or issue a refund for the affected item(s). We take full responsibility – we do not merely reimburse return shipping; we actively provide a remedy (replacement, exchange, or refund). If the problem is confirmed to be our fault or our fulfilment partner’s, we will cover the applicable replacement or return shipping costs.

Please do not discard the item or its packaging while your request is being reviewed, unless our support team tells you otherwise.

6. Return Shipping

  • For merchant-responsible returns (damaged, defective, incorrect, or incomplete items): we will provide return instructions and cover authorised return shipping costs.

  • For change-of-mind returns: you are responsible for the return shipping costs. Original shipping fees are non-refundable (unless required by law). Any customs duties or import fees already paid cannot be refunded by us.

We recommend using a trackable shipping method for change-of-mind returns. We are not responsible for items lost or damaged in transit before they reach our authorised return address.

Please do not send returns using cash-on-delivery or similar services.

7. Return Address

Always contact us for return authorisation and instructions before sending any item back.

Our registered business address is not a return address. The correct return address will be provided after your return request is reviewed and approved.

Items sent to an unauthorised address may be refused, lost, or returned to sender.

8. Exchanges

Exchanges depend on product availability. Exchanges require that you first return the original item(s) – we cannot send a replacement until we receive and inspect the original item (subject to stock availability).

If the item you'd like is out of stock, we may process a refund and suggest placing a new order.

9. Refunds

After we receive and inspect your authorised return, we'll notify you whether your refund has been approved.

  • Approved refunds will cover the purchase price of the eligible returned item(s).

  • Original shipping fees are refundable only if the return is due to our error (e.g., wrong item, defective product). For change-of-mind returns, original shipping costs are non-refundable.

  • Customs duties, import taxes, or other non-refundable charges imposed by the destination country are not refundable, as these are paid to third parties.

  • If the return is due to a defective or incorrect item, we will also reimburse any return shipping costs you may have incurred (if you did not use our prepaid label).

Approved refunds will normally be issued to your original payment method within 5–10 business days of approval. Your bank, card issuer, or payment provider may take additional time to reflect the refund in your account.

We generally do not issue refunds to a payment method different from the one used for the original purchase.

10. Late or Missing Refunds

If an approved refund hasn't appeared after the expected time:

  • Check your bank or payment account;

  • Contact your card issuer, bank, or payment provider; and

  • Reach out to us if you still need help.

11. Incorrect Addresses and Undeliverable Orders

You are responsible for providing a complete and accurate delivery address.

If an order is returned or cannot be delivered due to an incorrect address, failure to collect after multiple delivery attempts, refusal of delivery, or unpaid customs charges:

  • Applicable return shipping, customs, and handling fees will be deducted from any eligible refund.

  • If you request re-delivery to a corrected address, you will be responsible for the additional shipping costs.

  • Refund eligibility will be assessed after the returned package is inspected.

12. Contact Us

If you have any questions about cancellations, returns, exchanges, or refunds, please contact us at support@tcbzl.com or tcbzl1@126.com.

We look forward to hearing from you – and we'll do everything we can to make sure your Tazebelle experience feels as warm and caring as the presents we help you share.

Company Information

Brand:
Tazebelle

Website:
https://tcbzl.com

Store Operator:
Guangzhou Ouya Supply Chain Management Co., Ltd.

Legal Entity:
Guangzhou Ouya Supply Chain Management Co., Ltd.

Unified Social Credit Code:
91440101MA5CT62B4B

Registered Address:
Room 2507, Building B1 (self-designated), Nansha Wanda Plaza, No. 7 Shuangshan Avenue, Nansha District, Guangzhou (Multiple-use address 4, office only), China

Customer Service Email:
support@tcbzl.com
tcbzl1@126.com

Please note that our registered address is for legal correspondence and office use only and does not accept product returns. If you need to return an item, please contact our customer service team first to obtain authorisation and the correct return address.

Tazebelle is operated by Guangzhou Ouya Supply Chain Management Co., Ltd., which is responsible for the operation of the online store https://tcbzl.com, order processing, customer service, and related ecommerce activities.