SHIPPING POLICY
Effective Date: August 18, 2026
Thank you for choosing Tazebelle. We know that every gift you pick carries a little piece of your heart, so we do our very best to make sure your order arrives safely and on time.
This policy explains everything you need to know about our shipping destinations, costs, timelines, and procedures. If you have any questions, please don't hesitate to reach out.
1. Shipping Destinations
Currently, Tazebelle ships to the following countries and regions:
United States
Canada
Mexico
If your delivery address is outside these areas, you won't be able to complete your order at checkout. We appreciate your understanding.
All orders are fulfilled from our warehouse in the United States.
2. Shipping Rates and Estimated Transit Times
| Destination | Transit Time (Business Days) | Free Shipping Threshold | Standard Shipping Fee |
|---|---|---|---|
| United States | 7–20 | Orders ≥ US$50 | US$7.00 (below US$50) |
| Canada | 10–30 | Orders ≥ US$50 | US$8.00 (below US$50) |
| Mexico | 20–30 | Orders ≥ US$50 | US$12.00 (below US$50) |
All shipping rates are displayed in US dollars and will be clearly shown at checkout.
3. Order Processing Time
Processing time refers to the period between when you place your order and when we hand it over to the carrier.
Most in-stock orders are processed within 2–7 business days. Business days exclude weekends and public holidays.
Processing may take a little longer during:
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Peak sales seasons or major promotions;
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Public holidays;
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Inventory restocking;
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Additional production or quality checks;
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Personalised or made-to-order items (as noted on the product page).
If an item becomes unavailable or is significantly delayed, we will contact you using the email address you provided at checkout.
4. Total Estimated Delivery Times (Including Processing)
Total delivery time = Processing time (2–7 business days) + Transit time.
Based on the above, the estimated total delivery times from order placement to delivery are:
| Destination | Transit Time | Total Estimated Time (Including Processing) |
|---|---|---|
| United States | 7–20 business days | 9–27 business days |
| Canada | 10–30 business days | 12–37 business days |
| Mexico | 20–30 business days | 22–37 business days |
Processing may take longer during peak seasons or for custom items; we will notify you if significant delays occur.
Please remember that delivery estimates are not guarantees. Delays can happen due to:
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Incorrect or incomplete delivery addresses;
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Customs clearance procedures;
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Severe weather conditions;
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Public holidays in the destination country;
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Carrier disruptions;
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High shipping volumes; or
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Other circumstances beyond our reasonable control.
We recommend double-checking your shipping address before submitting your order.
5. Tracking Information
Once your order is dispatched, we'll send you a shipping confirmation email with a tracking number (if available).
You can also log in to your customer account and view the "Orders" section for updates.
Please note that tracking information may take a few business days to appear in the carrier's system – this is normal.
If your order contains multiple items, they may be shipped in separate packages. In that case, you'll receive more than one tracking number.
6. Customs Duties and Import Taxes
Orders sent to Canada or Mexico may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Unless clearly stated otherwise at checkout, these charges are not included in the product price or shipping fee – they are the responsibility of the recipient.
If you refuse delivery due to customs fees, we may deduct applicable return shipping, customs, and handling costs from any eligible refund (where permitted by law).
Please be aware that we cannot declare an order as a "gift" or reduce the declared value – we are required to state the actual purchase price.
7. Incorrect or Incomplete Addresses
You are responsible for providing a complete and accurate delivery address.
If you notice an error in your address, please contact us as soon as possible. Once your order has entered processing or has been dispatched, we cannot guarantee that we can make changes.
Any additional shipping, return, or re-delivery costs arising from an incorrect or incomplete address shall be your responsibility (where permitted by law). If you request re-delivery to a corrected address, you will bear the full re-delivery shipping costs.
8. Lost, Delayed, or Delivered Packages
If your tracking information hasn't updated for a long time, or if you believe your package is lost, please email us at support@tcbzl.com or tcbzl1@126.com with your order number – we'll look into it.
If tracking shows "delivered" but you can't find the package, please:
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Check around your doorstep, mailbox, or reception area;
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Ask family members, neighbours, or building management;
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Contact the carrier directly with your tracking number;
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If you still need help, get in touch with us.
A delivery investigation may take some time and may require additional information from you.
9. Refused or Undeliverable Packages
If a package is refused or cannot be delivered due to an incorrect address, failure to collect after multiple delivery attempts, unpaid customs charges, or other reasons attributable to you:
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Applicable return shipping, customs, and handling fees will be deducted from any eligible refund.
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If you wish to have the order re-sent to a corrected address, you will be responsible for the full re-delivery shipping costs.
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Refund eligibility will be assessed after the package is returned to us and inspected.
10. Contact Us
If you have any questions or need assistance, please reach out using the customer service email addresses listed below.
We hope your Tazebelle order arrives safely and brings joy to the one you’re thinking of. 🎁
Company Information
Brand:
Tazebelle
Website:
https://tcbzl.com
Store Operator:
Guangzhou Ouya Supply Chain Management Co., Ltd.
Legal Entity:
Guangzhou Ouya Supply Chain Management Co., Ltd.
Unified Social Credit Code:
91440101MA5CT62B4B
Registered Address:
Room 2507, Building B1 (self-designated), Nansha Wanda Plaza, No. 7 Shuangshan Avenue, Nansha District, Guangzhou (Multiple-use address 4, office only)
Customer Service Email:
support@tcbzl.com
tcbzl1@126.com
Please note that our registered address is for legal correspondence and office use only and does not accept product returns. If you need to return an item, please contact our customer service team first to obtain authorisation and the correct return address.
Tazebelle is operated by Guangzhou Ouya Supply Chain Management Co., Ltd., which is responsible for the operation of the online store https://tcbzl.com, order processing, customer service, and related ecommerce activities.